A job that I could have done myself in 5 mins (I'm not allowed to because they apparently save us money) took over two hours of my time, persevering with the 'experts', to complete.During your trial you will have complete digital access to FT.com with everything in both of our Standard Digital and Premium Digital packages. Paulo, wherever you are, thank you for doing your job. To my surprise he did and solved the problem the others could not. It also sounds like he hits the same problem I did and promises to try to find a solution, and call me back. Phonecall number 3-I spend a few more minutes in a queue before a gentleman picks up and I again explain what I need, it sounds like he's doing exactly what I did on the website that led me to call them. This time it's a lady but she keeps dropping in and out, sounds like she's in traffic, a couple of minutes of me and her saying 'Hello, can you hear me?' results in me putting the phone down and starting again. Phonecall number 2-I spend 10+ mins in a queue waiting for someone to answer. I explain to him again what I need, he sounds confused puts me on hold for a few more minutes before the line goes dead, I suspect he ended the call. He tries to book a hire car to be dropped off at the hotel I'm trying to drive to, and to be picked up from the hotel I want to drive away from. Phonecall number 1 I spend 20+ mins a queue and eventually get a gentleman to whom I explain that I need a hire car to my home address for a trip, and I need his help because I can't book it on their website. I would like a hire car dropped off and picked up at my home address for a forthcoming business trip, a service that I've experienced for over 20 years with our old booking agent. I will detail my latest saga with them as proof of their incompetence, and the frustration that they cause. Our comany recently switched to Amex for travel bookings but I have yet to have a pleasant experience with them.
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